About the role
Role Summary:
We are seeking a highly experienced and self-driven Lead ServiceNow Developer to join our global ServiceNow
Platform team. This role requires an individual who can independently drive design, development, and delivery
of complex ServiceNow solutions with minimal supervision while collaborating with architects, business
stakeholders, product owners, and support teams across multiple geographies.
The ideal candidate will possess deep ServiceNow platform expertise, strong technical leadership skills, and the
ability to translate business requirements into scalable, maintainable solutions. The individual will serve as a
technical lead for strategic platform initiatives and mentor junior developers while ensuring adherence to
platform governance, security, and development standards.
Technical Leadership
• Lead the design, development, and deployment of ServiceNow solutions across multiple modules.
• Serve as the primary technical lead for complex platform enhancements and transformational
initiatives.
• Provide technical direction and establish development standards, best practices, and code quality
guidelines.
• Conduct architecture reviews, design reviews, and code reviews.
• Mentor developers and support capability growth across the platform team.
Solution Development
• Independently analyze business requirements and translate them into scalable technical solutions.
• Develop and maintain custom applications, workflows, integrations, and automation capabilities.
• Configure and customize ServiceNow using:
o Flow Designer
o Integration Hub
o Business Rules
o Script Includes
o UI Policies
o Client Scripts
o Catalog Items
o Record Producers
o Service Portal
o Agent Workspace